F.A.QPages

We offer both week and same day delivery options to cater to your needs. You can choose the option that best suits your timeline and preferences before shopping. Our week delivery option ensures that your order is delivered within the designated delivery window, typically within 2-3 business days. Same day delivery allows you to receive your order on the same day you place it. Please note that same day delivery is available for eligible orders placed before our specified cut-off time. By click and collect you can shop online and p ick up your order in s tore . This up to 1 day after the order

The cost of same day and week delivery will be displayed during the checkout process. The price may vary based on factors such as your location, order size, and weight. There are no delivery costs for click and collect.

You will not pay any customs fees for orders within the European Union area.

If your order arrived damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue promptly. In such cases, we may arrange for a return or offer a replacement or refund, depending on the specific circumstances.

We provide tracking information for all our deliveries, including week and same day deliveries. On the website or on the app you can see if your order is in pending, in delivery or delivered.

We apologize for any inconvenience caused. Here are a few steps to take if you haven't received your order:

1. 1. Check the tracking information: Track the status of your delivery. This will give you the information on the whereabouts of your package.
2. 2. Check the estimated delivery time: Same day delivery will be delivered within 24 hours. Deliveries in the week are usually delivered within 2 and 3 working days. Please note that delays can occasionally occur due to unforeseen circumstances.
3. 3. Contact our customer support team: If the estimated delivery time has passed or if you have concerns about your order, please reach out to our customer support team. They will investigate the issue and provide you with assistance and updates.

To initiate a return, please contact our customer support team either by phone or email. Provide them with your order details and the reason for the return. They will guide you through the return process and provide you with the necessary instructions and a return shipping label if applicable.

We offer a variety of payment options to make your shopping experience convenient and secure. The accepted payment types may include:

1. 1. Credit or Debit Cards: We accept major credit and debit cards, such as Visa, Mastercard, American Express, and Discover. Simply enter your card details during the checkout process to complete your payment.
2. 2. PayPal: If you have a PayPal account, you can choose to pay with your PayPal balance or link your PayPal account to your credit or debit card. Select the PayPal option during checkout and follow the prompts to complete your payment securely.
3. 3. Bank Transfers: In some cases, we may offer bank transfer or wire transfer as a payment option. Please note that additional processing time may be required for bank transfers, and any associated fees or charges are the responsibility of the customer.
4. 4. Mobile Payment Apps: Depending on your location and availability, we may accept mobile payment apps such as Apple Pay, Google Pay, or Samsung Pay. Look for these options during checkout if they are supported in your region.

We may accept Gift Cards as a form of payment, depending on the specific policies and options available. Please refer to the available payment methods during the checkout process to see if Gift Cards are accepted

We apologize for any inconvenience you are experiencing. Here are some steps to take if you are unable to make a payment:

1. 1. Check your payment information: Double-check the accuracy of the payment details you entered, including the card number, expiration date, security code, and billing address. Ensure that all information is entered correctly.
2. 2. Try a different payment method: If you are using a credit or debit card, consider trying an alternative card or payment method. Alternatively, you may contact your bank or card issuer to ensure there are no issues or restrictions on your card.
3. 3. Clear your browser cache and cookies: Clearing your browser's cache and cookies can sometimes resolve payment-related issues. Try clearing your cache and cookies, then restart your browser and attempt the payment again.
4. 4. Contact our customer support team: If you have followed the above steps and are still unable to make a payment, please reach out to our customer support team. They will assist you in troubleshooting the issue and finding a suitable solution.

To confirm if your payment has gone through, please consider the following steps:

1. 1. Check your email: Upon completing your payment, you should receive an email confirmation or receipt. Please check your inbox, including your spam or junk folders, for any payment confirmation emails from our website.
2. 2. Check your account statement: Review your bank account or credit card statement to see if the payment transaction appears. Depending on your financial institution, it may take a few business days for the transaction to reflect in your statement.
3. 3. Verify with your payment provider: If you are uncertain about the status of your payment, it is recommended to contact your payment provider directly. They can assist you in confirming whether the payment has been successfully processed.